• Many of the deep-rooted human conflicts that seize our attention today
are not ready for formal mediation and negotiation.
• People do not negotiate about identity, fear, historic grievance, and injustice.
• Governments can negotiate binding agreements and enforce and implement them, but only citizens can change human relationships.
• Governments have long had their tools -- diplomacy, mediation, negotiation, force, and allocation of resources.
• This book provides citizens outside government with an instrument for transforming conflict.
• Harold H. Saunders outlines a systematic approach for citizens to use in reducing racial, ethnic, and other deep-rooted tensions in their countries, communities, and organizations.
Former President Jimmy Carter: "Hal Saunders worked closely with me in the Arab-Israeli peace process and at Camp David, and he is now a member of the International Negotiation Network at The Carter Center. In this book he draws upon his extensive experience to explain how ordinary citizens can help overcome deep-rooted obstacles to peace and make genuine contributions to a process that often cannot be concluded by governments alone."
Former Senator Bill Bradley: "The course of a continuous dialogue presented in this book offers citizens useful tools in reaching racial harmony. I highly recommend it as a method to build better understanding among all races."